Onboarding & KYC
Submit your business for review and unlock live payments.
Onboarding is how you graduate from test mode to live payments. You give us the legal and financial information we need to verify the business, our team reviews it, and once you're approved, the live mode switch unlocks in your dashboard.
You don't have to onboard right after signup. Test mode is fully functional from day one, so you can build and test your integration before submitting anything for review.
When to start
- Day one is fine. If you know you'll be taking live payments soon, start onboarding now. The review takes a few business days, and you can keep building in test mode while you wait.
- You can also wait. Onboarding doesn't block any test-mode work. Sign up, build, run test payments, decide how you'll integrate, then submit when you're ready.
- Start early enough that approval lands before launch. Don't submit on the day you want to go live.
Individual or Business
Pick the track that matches your legal setup. The track decides which steps you fill in.
| Track | When to pick it | Steps |
|---|---|---|
| Individual | You operate as a person, freelancer, or sole owner | Type → Representative → Payout → Review |
| Business | You operate as a registered company | Type → Representative → Business details → Payout → Review |
You can change the track from the dashboard before you submit. After submission, contact support if you need to switch.
What you'll need
Have these ready before you start. The form lets you save and return, but having everything in hand is faster.
Both tracks:
- Your contact details as the representative authorized to act on the account's behalf.
- Your national ID, front and back, as image or PDF.
- A bank account for payouts: account holder name, IBAN or account number, bank name.
Business track adds:
- Legal name of the registered company.
- Display name (the brand customers see at checkout).
- Business structure (LLC, JSC, etc.).
- Industry and a short business description.
- A business website or social profile if you don't have a site yet.
- Address (country, city, full address).
- Commercial Registry document.
- Tax Card and tax number.
All documents are uploaded as PDF, JPG, JPEG, or PNG.
What happens after you submit
Our team reviews your information. Reviews usually take a few business days. The dashboard always shows where you are.
| What you'll see | What it means | What you do |
|---|---|---|
| Under review | Your application is with our team | Keep using test mode while you wait |
| Changes requested | We need a few fields fixed, sometimes with a deadline | Update the flagged fields and resubmit |
| Activated | You're approved for live payments | Flip the live mode switch and start taking real payments |
| Suspended | Rare. Your account is temporarily disabled | Contact support |
Once you're activated, your test-mode setup stays exactly as it was. You switch by flipping the live mode toggle and using your pk_live_* / sk_live_* keys for API calls.